EGANS COACH TRAVEL LTD

DAY TRIPS – BOOKING TERMS & CONDITIONS

 

Please read these Terms & Conditions carefully before making your booking.

These Terms & Conditions apply to all day excursions operated by Egans Coach Travel Ltd (referred to as "the Company", "we", "us" or "our"). By making a booking, the customer agrees to these terms on behalf of themselves and all passengers included within their booking.

Separate Terms & Conditions apply to our short breaks, holidays and private coach hire services.

 

1. CANCELLATION BY THE CUSTOMER

Should you need to cancel your day excursion booking, the following cancellation policy will apply:

Notice Given Before Departure	Cancellation Terms
0–14 days	No refund or transfer
15–28 days	Credit to your client account or transfer to another excursion
29 days or more	Full refund, account credit or transfer to another excursion

 

1.1 Cancellations Within 14 Days of Departure – No Refund or Transfer

Cancellations made within 14 days of the departure date, including on the day of travel, are non-refundable and cannot be transferred to another excursion, subject to applicable statutory rights.

1.2 Cancellations Between 15 and 28 Days Before Departure – Account Credit or Transfer

Payments made towards your booking will be credited to your client account and must be used within six months of the cancellation date.

Alternatively, funds may be transferred to another available excursion of the same value. Should the new excursion cost more, the difference must be paid.

1.3 Cancellations 29 Days or More Before Departure – Full Refund

Cancellations made 29 days or more before departure are eligible for a full refund, subject to any non-refundable third-party costs outlined in Section 1.4.

Alternatively, payments may be transferred to another available excursion or credited to your client account for use within six months of the cancellation date.

Should the new excursion cost more, the difference must be paid.

1.4 Non-Refundable Tickets & Third-Party Costs

Certain excursions include pre-purchased theatre tickets, concert tickets, attraction admissions, railway journeys, special events or other third-party arrangements.

Where these tickets or arrangements have already been purchased on your behalf and are non-refundable, their cost may be deducted from any refund, transfer or account credit otherwise due, regardless of the cancellation notice given.

Where applicable, customers will be advised of any special cancellation conditions or non-refundable costs before booking.

1.5 General Cancellation Conditions

• All cancellation periods are calculated in calendar days before the scheduled departure date.

• Customers must notify our booking office as soon as possible if they wish to cancel.

• Cancellations should preferably be submitted in writing by email.

• Cancellation charges apply to each passenger cancelling, including partial cancellations within a group booking.

• Account credits issued following a cancellation are not redeemable for cash and must be used within the stated validity period, subject to statutory rights.

• Failure to attend an excursion without prior notification will be treated as a cancellation on the day of departure.

• Cancellation charges are subject to applicable consumer protection law and will not exceed the Company's reasonable losses, taking into account costs saved and amounts recovered through resale.

 

2. BOOKING DEPOSITS & PAYMENT TERMS

2.1 A deposit of £10 per person is normally required at the time of booking to secure your place on a day excursion.

2.2 Certain premium excursions, theatre shows, concerts and special events may require a higher deposit or full payment at the time of booking. Customers will be advised of this before confirming their booking.

2.3 The outstanding balance must be paid in full no later than 28 days before the departure date.

2.4 Bookings made within 28 days of departure must be paid in full at the time of booking.

2.5 It is the customer's responsibility to ensure that outstanding balances are paid by the due date. Although payment reminders may be issued, customers should not rely on receiving a reminder.

2.6 Failure to pay the outstanding balance by the due date may result in the cancellation of your booking following reasonable notice, with the applicable cancellation terms applied.

2.7 Deposits form part of the total excursion price and are subject to the cancellation conditions outlined in Section 1.

2.8 All bookings are subject to availability and are only confirmed once the required payment has been received and a booking confirmation has been issued.

 

3. BOOKING CONFIRMATIONS & CUSTOMER DETAILS

3.1 The person making the booking is responsible for ensuring that all passenger names, contact details, excursion dates, joining points and other booking information are correct.

3.2 Customers should check their booking confirmation carefully upon receipt and notify the Company promptly of any errors.

3.3 The lead passenger is responsible for communicating all relevant travel information and these Terms & Conditions to other passengers included in their booking.

3.4 Customers must provide an up-to-date telephone number and, where possible, an email address so that the Company can communicate important booking information or itinerary changes.

3.5 Customers should retain their booking confirmation and have it available when travelling, either electronically or as a printed copy.

 

4. CANCELLATION BY THE COMPANY

4.1 All excursions are subject to sufficient passenger numbers, vehicle availability and operational requirements.

4.2 The Company reserves the right to cancel an excursion where insufficient bookings have been received to make its operation viable.

4.3 Excursions may also be cancelled due to adverse weather, attraction closures, event cancellations, vehicle availability, road conditions or other circumstances affecting the safe or practical operation of the excursion.

4.4 Should the Company cancel an excursion, customers will be offered:

• A full refund of all monies paid for the cancelled excursion;

• A transfer to another available excursion, with any price difference accounted for; or

• A credit to their client account for future use.

4.5 The choice of refund, transfer or account credit will remain with the customer.

4.6 The Company will endeavour to provide as much notice as reasonably possible should an excursion need to be cancelled.

4.7 The Company is not responsible for unrelated expenses incurred by customers in connection with an excursion, such as independently arranged accommodation or transport to joining points, except where the Company is legally liable for such losses.

 

5. PICK-UP POINTS & DEPARTURE TIMES

5.1 Customers must select their preferred joining point when making their booking.

5.2 Customers are responsible for ensuring they are waiting at the correct joining point at least 5 minutes before the scheduled pick-up time.

5.3 Our drivers operate to a strict pick-up timetable and cannot be expected to wait beyond the scheduled departure time for passengers who are not present.

5.4 Pick-up times are approximate and may vary due to passenger loading, traffic conditions, roadworks or unforeseen delays.

5.5 Customers should remain at their designated joining point if the vehicle is delayed. Where possible, please contact our office or the designated out-of-hours contact for assistance.

5.6 Drivers are not required to telephone individual passengers who have failed to arrive at their joining point.

5.7 No refund or transfer will normally be offered to customers who miss their departure due to late arrival, attending the wrong joining point or failing to check their booking confirmation.

5.8 Customers wishing to change their joining point must contact our booking office in advance. Changes are subject to availability and the scheduled route.

5.9 The Company reserves the right to amend joining points, routes and pick-up times where operationally necessary. Customers affected by significant changes will be notified as soon as reasonably possible.

 

6. RETURN DEPARTURE TIMES & MISSED COACHES

6.1 Passengers must take note of the return departure time and meeting location communicated by the driver or tour representative.

6.2 Passengers are responsible for returning to the vehicle at the agreed time.

6.3 The driver cannot be expected to delay the departure of the vehicle where doing so would affect other passengers, the itinerary or legal drivers' hours.

6.4 Passengers who fail to return to the vehicle at the agreed time may be left behind, following reasonable efforts to manage the situation safely.

6.5 Where a passenger misses the return departure through their own actions, they will normally be responsible for arranging and paying for their alternative transport home.

6.6 Appropriate consideration will be given to vulnerable passengers, children and any circumstances affecting passenger safety.

 

7. SEAT ALLOCATION & SEATING REQUESTS

7.1 Seats are allocated on the day of travel unless otherwise stated.

7.2 We will make every reasonable effort to seat passengers travelling together as part of the same booking.

7.3 Specific seating requests, including front seats, window seats and aisle seats, may be recorded but cannot be guaranteed unless expressly confirmed by the Company.

7.4 Seating arrangements may vary depending on the vehicle allocated, passenger numbers, accessibility requirements and operational circumstances.

7.5 Passengers must occupy their allocated seats and follow any reasonable seating instructions given by the driver.

7.6 Where passengers wish to sit with friends or family travelling under a separate booking, this should be requested in advance.

 

8. FEEDER VEHICLES & VEHICLE ALLOCATION

8.1 A feeder coach, minicoach or other suitable vehicle may be used to transport passengers from their joining point to the main excursion vehicle.

8.2 Passengers may be required to change vehicles at a designated interchange point during the outward or return journey.

8.3 Depending on passenger numbers, the Company may operate an excursion using a smaller vehicle to avoid cancellation.

8.4 The Company reserves the right to substitute vehicles or use another appropriately licensed and insured coach operator where operationally necessary.

8.5 Photographs of vehicles used in our advertising, brochure or website are illustrative and do not guarantee that a particular vehicle will operate an excursion.

8.6 Any replacement vehicle will be suitable for the journey, passenger numbers and agreed essential accessibility requirements.

 

9. EXCURSION ITINERARIES & CHANGES

9.1 All published itineraries, journey times, arrival times and return times are approximate and may be subject to change.

9.2 The Company reserves the right to make reasonable amendments to an itinerary due to traffic conditions, weather, attraction opening hours, passenger safety, drivers' hours or other operational circumstances.

9.3 The order in which destinations or attractions are visited may be changed where necessary.

9.4 Where an attraction or destination becomes unavailable, the Company will endeavour to arrange a suitable alternative where reasonably possible.

9.5 Minor itinerary alterations that do not significantly affect the overall excursion will not normally entitle customers to a refund.

9.6 Where a significant change is necessary before departure, customers will be advised of the change and their available options, including a refund where appropriate.

9.7 If a significant part of an excursion cannot be provided, the Company will consider an appropriate remedy in accordance with its legal obligations.

 

10. EXCURSION PRICES & WHAT IS INCLUDED

10.1 All excursion prices are per person unless otherwise stated.

10.2 The excursion price includes return coach travel and any additional items specifically advertised as included in the excursion description.

10.3 Meals, refreshments, admission charges, optional activities and personal expenditure are not included unless expressly stated.

10.4 Customers are responsible for checking what is included before making their booking.

10.5 Published prices may be amended before a booking is confirmed. Once a booking has been confirmed, the agreed price will be honoured unless the customer requests a change or otherwise agrees to a variation.

10.6 Child prices, concessionary rates and membership discounts apply only where advertised.

10.7 Customers booking discounted admission rates, including National Trust member prices, are responsible for bringing valid membership cards or other required proof of entitlement. Any additional admission costs resulting from failure to provide valid proof will be the customer's responsibility.

 

11. ATTRACTIONS, THEATRE SHOWS & SPECIAL EVENTS

11.1 Admission tickets, theatre performances, concerts, exhibitions and special events may be subject to the individual terms and conditions of the relevant venue or event organiser.

11.2 The Company cannot guarantee specific theatre seats, performance cast members, exhibition contents or event programmes unless expressly stated.

11.3 Customers must comply with any age restrictions, security requirements, dress codes or admission conditions imposed by the venue.

11.4 The Company cannot be held responsible for changes made independently by an attraction or event organiser, except where the Company has a legal responsibility to provide a remedy.

11.5 Where an event or attraction is cancelled, the Company will advise customers of the available options, which may include an alternative excursion, rescheduled date or refund, depending on the circumstances and applicable legal rights.

 

12. MEALS, DIETARY REQUIREMENTS & ALLERGIES

12.1 Where meals or refreshments are included, customers must notify the Company of any allergies, dietary requirements or special meal requests as early as possible.

12.2 Dietary requests will be communicated to the relevant venue or catering provider.

12.3 Although every reasonable effort will be made to accommodate dietary requirements, specific meals cannot be guaranteed unless confirmed by the catering provider.

12.4 Customers with serious food allergies should confirm the suitability of their meal directly with the catering provider before consumption.

12.5 Menus may be subject to change depending on availability.

 

13. ACCESSIBILITY, MOBILITY & SPECIAL REQUIREMENTS

13.1 The Company aims to make its excursions accessible and enjoyable for all passengers wherever reasonably possible.

13.2 Customers with disabilities, reduced mobility or additional assistance requirements are encouraged to discuss their needs with our booking team before confirming their booking.

13.3 Customers should consider the nature of the excursion, including walking distances, uneven surfaces, steps, boarding arrangements and accessibility at the destination.

13.4 Folding wheelchairs, walking frames and other mobility aids may be carried where they can be safely accommodated. Customers should notify the Company in advance.

13.5 Mobility scooters must be agreed with the Company before booking, as restrictions may apply depending on their size, weight, battery type and available luggage space.

13.6 Wheelchair-accessible travel must be arranged in advance wherever possible and is subject to the availability of a suitable vehicle.

13.7 Drivers are unable to provide personal care, administer medication or undertake unsafe manual lifting.

13.8 Passengers requiring personal assistance beyond the reasonable assistance provided by our staff should arrange suitable support for the duration of the excursion.

13.9 The Company will comply with applicable equality and accessibility legislation and will make reasonable adjustments where required.

 

14. CHILDREN & YOUNG PASSENGERS

14.1 Children under the age of 16 must be accompanied by a responsible adult unless alternative arrangements have been expressly agreed with the Company.

14.2 Accompanying adults are responsible for the supervision, safety and behaviour of children throughout the excursion.

14.3 All passengers, including infants and children, must be included within the booking.

14.4 Children must occupy an appropriate passenger seat and comply with applicable seat belt and child restraint requirements.

14.5 Customers should check any age, height or admission restrictions applicable to the excursion or attraction before booking.

 

15. PASSENGER CONDUCT & SAFETY

15.1 All passengers are expected to behave in a safe, considerate and respectful manner towards our drivers, staff and fellow passengers.

15.2 Passengers must remain seated with their seat belts fastened whenever the vehicle is in motion, except where a lawful exemption applies.

15.3 Passengers must follow all reasonable safety instructions issued by the driver or Company representative.

15.4 Abusive, threatening, aggressive, discriminatory or disruptive behaviour will not be tolerated.

15.5 The Company reserves the right to refuse travel to any passenger whose behaviour presents a risk to the safety, comfort or welfare of others.

15.6 Where necessary, passengers may be required to leave the vehicle at a safe and lawful location.

15.7 Passengers refused travel or removed from an excursion due to serious misconduct will not normally be entitled to a refund and may be responsible for their own onward travel arrangements, subject to applicable law and the circumstances.

15.8 Passengers may be held responsible for reasonable costs arising from damage or excessive cleaning caused by their deliberate or negligent actions.

 

16. ALCOHOL, SMOKING, VAPING & ILLEGAL SUBSTANCES

16.1 Smoking and vaping are strictly prohibited on all Company vehicles.

16.2 The consumption of alcohol is strictly prohibited on board our vehicles.

16.3 The possession or use of illegal drugs is strictly prohibited.

16.4 Passengers who are intoxicated or under the influence of substances to an extent that presents a safety concern or causes serious disruption may be refused travel.

16.5 Breaches of these conditions may result in removal from the excursion in accordance with Section 15.

 

17. FOOD, DRINK & VEHICLE CLEANLINESS

17.1 Passengers are requested to help maintain the cleanliness of our vehicles throughout the excursion.

17.2 Food and drink must be consumed responsibly, with consideration for other passengers.

17.3 Passengers must dispose of litter appropriately and leave their seating area in a reasonable condition.

17.4 The driver may restrict the consumption of food or drink where necessary for safety, cleanliness or the comfort of passengers.

17.5 Reasonable additional cleaning charges may be applied where a passenger causes excessive soiling, spillages or damage beyond normal use.

 

18. ANIMALS & ASSISTANCE DOGS

18.1 Pets and other animals are not permitted on our day excursions.

18.2 Assistance dogs will be accommodated in accordance with applicable equality legislation.

18.3 Customers intending to travel with an assistance dog are encouraged to contact our booking office in advance so that suitable arrangements can be made.

 

19. DRIVERS' HOURS, COMFORT BREAKS & ON-BOARD FACILITIES

19.1 All excursions are operated in accordance with applicable drivers' hours, working time and rest period regulations.

19.2 The driver may amend journey timings or make additional stops where necessary to comply with legal requirements or ensure passenger safety.

19.3 Comfort breaks will be arranged on longer journeys where appropriate, taking into account journey duration, available facilities and legal requirements.

19.4 An on-board toilet, where fitted, is provided for passenger convenience and is not a substitute for scheduled comfort breaks.

19.5 Not all vehicles are equipped with on-board toilets or other additional facilities.

19.6 Facilities such as toilets, air conditioning, USB charging points and Wi-Fi may vary depending on the vehicle allocated. Their availability cannot be guaranteed unless expressly confirmed as an essential part of the booking.

 

20. BREAKDOWNS, DELAYS & UNFORESEEN CIRCUMSTANCES

20.1 The Company will take reasonable steps to operate all excursions safely and in accordance with the advertised itinerary.

20.2 Journey times may be affected by traffic congestion, accidents, road closures, adverse weather, mechanical breakdowns or other unforeseen circumstances.

20.3 In the event of a breakdown, the Company will make reasonable efforts to arrange a replacement vehicle or suitable alternative transport as soon as practicable.

20.4 The Company reserves the right to amend an itinerary where necessary to minimise disruption or protect passenger safety.

20.5 The Company cannot guarantee exact arrival or return times.

20.6 Nothing in these terms excludes liability for losses arising from the Company's negligence, failure to exercise reasonable care and skill or other circumstances for which it is legally responsible.

 

21. PERSONAL BELONGINGS & LUGGAGE

21.1 Passengers are responsible for their personal belongings throughout the excursion.

21.2 Luggage, shopping bags and mobility equipment must be stored safely and must not obstruct aisles, doors or emergency exits.

21.3 Passengers are advised not to leave valuables, cash, medication, important documents or fragile items unattended on the vehicle.

21.4 The Company cannot guarantee that the vehicle will remain at the destination or be accessible throughout the excursion.

21.5 The Company reserves the right to refuse items that cannot be safely accommodated or may present a risk to passengers or the vehicle.

21.6 The Company will exercise reasonable care in handling passengers' belongings. Nothing in these terms excludes liability for loss or damage caused by the Company's negligence or breach of legal duty.

 

22. LOST PROPERTY

22.1 Any lost property recovered from our vehicles will normally be held at the Company's premises for a maximum of 28 days, unless a different period is required by law.

22.2 Customers should contact our office as soon as possible if they believe they have left an item on board.

22.3 Collection of recovered property must be arranged in advance.

22.4 Reasonable postage or delivery charges may apply where customers request the return of an item by post.

22.5 Unclaimed property may be disposed of after the retention period, subject to applicable legal requirements.

 

23. TRAVEL INSURANCE, ILLNESS & PERSONAL CIRCUMSTANCES

23.1 Customers are encouraged to consider suitable travel insurance, particularly when booking higher-value excursions, theatre shows or special events.

23.2 The Company's standard cancellation policy applies to cancellations arising from illness, injury, bereavement, changes in personal circumstances or other reasons, subject to applicable statutory rights.

23.3 Customers are responsible for ensuring they are able to undertake their chosen excursion and should seek medical advice where appropriate.

23.4 Passengers should carry any essential medication with them and ensure they have sufficient supplies for the duration of the excursion, allowing for possible delays.

23.5 The Company may refuse travel where there is a genuine and significant safety or public health risk, subject to applicable equality legislation and consideration of reasonable adjustments.

 

24. ACCOUNT CREDITS, GIFT VOUCHERS & TRANSFERS

24.1 Account credits issued under our cancellation policy must be used within six months of the cancellation date.

24.2 Account credits may be used towards eligible future excursions, subject to availability.

24.3 Where the value of a new booking exceeds the available account credit, the outstanding difference must be paid.

24.4 Any remaining account credit following a new booking will retain its original expiry date.

24.5 Account credits issued under the cancellation policy are not redeemable for cash or transferable to another customer unless agreed by the Company or required by law.

24.6 Gift vouchers are subject to the individual validity period and conditions stated at the time of purchase or issue.

24.7 Customers wishing to transfer a booking to another passenger should contact our booking office in advance. Transfers are subject to any applicable ticket restrictions, reasonable administration costs disclosed in advance and third-party conditions.

 

25. LOYALTY POINTS & PROMOTIONAL OFFERS

25.1 Our Loyalty Points Scheme is subject to its own published terms and conditions.

25.2 Loyalty points are awarded following completion of eligible travel and not at the time of booking.

25.3 Loyalty points will not be awarded for cancelled bookings or passengers who do not travel.

25.4 Promotional discounts, online booking offers and voucher codes must be applied at the time of booking and cannot normally be added retrospectively.

25.5 Promotional offers may be subject to specific eligibility requirements, availability and expiry dates.

25.6 Where a discounted booking is cancelled, any refund or account credit will be calculated using the amount actually paid, subject to the applicable cancellation terms.

25.7 The Company reserves the right to amend or withdraw future promotional offers. This will not affect discounts already applied to confirmed bookings.

 

26. PHOTOGRAPHY & SOCIAL MEDIA

26.1 Photographs may occasionally be taken during excursions for use on the Company's website, social media pages or promotional materials.

26.2 Where an identifiable passenger is the main subject of a promotional photograph, the Company will seek appropriate permission before publication.

26.3 Customers who do not wish to be included in promotional photographs should advise the driver, Company representative or booking office.

26.4 The Company will respect customers' privacy and handle photographs in accordance with applicable data protection legislation.

 

27. CUSTOMER DATA & PRIVACY

27.1 Customer information is collected and processed for the purpose of administering bookings, operating excursions, communicating travel information and meeting legal obligations.

27.2 Relevant passenger information may be shared with attractions, venues, transport providers or other suppliers where necessary to fulfil a booking.

27.3 Customer information will be handled in accordance with applicable UK data protection legislation and the Company's published Privacy Policy.

27.4 Customers may manage their marketing preferences or unsubscribe from promotional communications at any time.

 

28. COMPLAINTS & CUSTOMER FEEDBACK

28.1 We aim to provide a professional, friendly and reliable service and welcome customer feedback.

28.2 Should a problem arise during an excursion, customers are encouraged to bring it to the attention of the driver or Company representative as soon as reasonably possible, allowing us the opportunity to resolve the issue.

28.3 Formal complaints should preferably be submitted in writing within 14 days of the excursion date, while the relevant information is readily available.

28.4 Customers should include their booking reference, excursion date and details of their complaint.

28.5 Complaints received after this period will still be considered where appropriate. This timeframe does not restrict statutory consumer rights.

28.6 Complaints may be submitted by email or in writing using the contact details provided on our website or booking confirmation.

Telephone: 0121 550 8519

Website: www.eganscoachtravel.co.uk

 

29. GENERAL TERMS & STATUTORY RIGHTS

29.1 These Terms & Conditions, together with the excursion description and booking confirmation, form the agreement between the customer and Egans Coach Travel Ltd.

29.2 Any additional conditions applicable to a particular excursion will be communicated before booking.

29.3 The Company reserves the right to update these Terms & Conditions for future bookings. The terms applicable at the time of booking will normally apply to confirmed reservations.

29.4 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

29.5 Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

29.6 Nothing in these Terms & Conditions affects your statutory rights under applicable consumer protection legislation.

29.7 These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.

 

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THANK YOU FOR CHOOSING EGANS COACH TRAVEL LTD

As a family-run coach operator, we pride ourselves on providing safe, comfortable and enjoyable days out. We appreciate your continued support and look forward to welcoming you on board.

Egans Coach Travel Ltd

www.eganscoachtravel.co.uk